Website Wrinkles

Techno-Troubles

We’ve had some customers reporting website errors lately, and we’re working to track down the problems. If you encounter an error message when paying for a product or entering a contest, please don’t immediately try to enter the purchase again. Some people are paying multiple times, and we then have to send out multiple refunds, which costs time and money (because payment platforms take their cut regardless)!

If you encounter an error message mid-transaction

1. Wait five or more minutes.
2. Check your email and/or Paypal account to see if the transaction has gone through.
3. If no transaction is showing, wait another half hour before trying again.

If the transaction went through but you have no download link

Normally eBook purchases have a download link in the confirmation email. However, if you don’t receive that message:

1. Email us at info(at)pulpliterature.com.
2. Include the title of the book you bought, the name and email it was purchased under, and the date of purchase.
3. Allow at least a week for us to get back to you. We are largely staffed by volunteers who have day jobs!
4. If you don’t hear from us after a week, re-send the email and cc pulpliteraturepress(at)gmail.com.

If you have paid multiple times for the same thing

1. Let us know at info(at)pulpliterature.com.
2. Do not file a case with Paypal — this actually slows down the process of getting a refund.
3. Allow at least a week for us to get back to you.
4. If you don’t hear from us after a week, re-send the email and cc pulpliteraturepress(at)gmail.com.
5. For contest entries, we usually wait till the contest closes to issue refunds for duplicates to avoid cancelling multiple entries.

If you are waiting for a physical book or magazine

1. We ship physical books and magazines quarterly. If you haven’t received your order after three months, email info(at)pulpliterature.com.
2. If you need your order faster, drop us a line. We can
   1. Send an eBook version at no extra charge to tide you over, or
   2. Send a rush order for an extra shipping fee (note that this will still take a week or so — we don’t have the ability to do overnight shipping).
3. Subscription issues and orders are sometimes delayed by various forces, but they WILL get to you.

Thank you for your patience!

We’re working to iron out these web wrinkles as fast as we can, and we appreciate your patience. In this world of overnight shipping and instant access, please remember we are staffed by humans, and can only respond in a human timeframe. We are navigating diminished tech support from hosting and plug-in sites, and fighting our way through useless chatbots. (To be honest, we suspect some of these website issues are being caused by AI coding in plug-in updates).

The tech world may be ever more infested with AI slop, but we will always deliver you human-made great reads for the price of a beer!